Job Position: Fire Alarm Systems Service Technician
Job Location: Asheville, United States
Job Description
Join Our Innovative Team
Be part of something bigger! We are a unified team of passionate professionals working together to develop meaningful solutions that drive progress around the world. We invite you to join our inclusive, high-performing team — bring your skills, and we’ll provide the environment, support, and opportunities for you to grow and thrive. At our core, we are dedicated to making a positive impact.
# What You Will Do
You will receive service requests from the Service Resource Center, which include initial details about equipment or system issues. Your role involves diagnosing problems and performing on-site service, maintenance, and repairs for electronic fire alarm systems as well as other related building systems and products.
You will follow established troubleshooting protocols and consult technical manuals, parts catalogs, change notices, bulletins, modification notices, and similar resources to complete repairs effectively. This includes servicing, troubleshooting, and installing fire and life safety systems from various manufacturers, with strong familiarity in Simplex systems.
You will read and understand blueprints, diagrams, submittals, specifications, software/systems, programs, schematics, and product operation manuals.
Excellent customer service is essential — you will maintain clear and consistent communication with district staff and customers to deliver outstanding satisfaction. You will complete Service Acknowledgements with accurate coding using mobile devices such as smartphones and laptops, and secure customer signatures upon job completion.
Additional responsibilities include participating in a scheduled on-call rotation, mentoring or training fellow team members, and acting as a trusted advisor by resolving building inefficiencies and delivering solutions right when customers need them.
# How You Will Do It
This hands-on technical role focuses on troubleshooting and repairing installed systems. Key tasks include panel repair and reprogramming, device replacement and repair, resolving low-voltage circuit issues, and performing comprehensive system testing.
You will efficiently organize and leverage technical resources, documentation, materials, and support to complete all assigned work. Strong written and verbal communication skills, along with exceptional customer service abilities, are critical. The position also involves programming fire alarm, security, and access control system panels. Experience with CCTV, IT, and IP networks is a strong plus.
You will complete and submit all required task, activity, productivity, and other documentation in a timely manner. Occasional on-call and after-hours work may be necessary to meet customer demands. You will also provide expert recommendations and solutions to optimize facility performance, including identifying upselling opportunities.
# What We Look For
* Required Qualifications:
- 1+ years of experience working with fire alarm systems and low-voltage equipment
- Ability to read and interpret blueprints, diagrams, and technical specifications
- Solid working knowledge of computers and related technology
- Capability to follow both verbal and written instructions
- Physical ability to perform labor-intensive tasks, including lifting, carrying, and moving equipment and tools up to 50-70 lbs
- Comfort working in challenging environments such as climbing ladders, scaffolding, and high-lift equipment up to 40 feet, as well as inside ducts, crawl spaces, above ceilings, and other confined areas
- Flexibility to work varied hours, including weekends, to meet customer needs
- Willingness to travel overnight when required
- Ability to maintain truck inventory for prompt customer response
- Commitment to following all safety guidelines and procedures at all times
- Strong organizational skills, positive attitude, and quick learning ability
- Valid driver’s license with an acceptable driving record
- Retention of any required National, State, or Local licenses and certifications
* Preferred Qualifications:
- NICET II certification is preferred
# What We Offer
- Competitive starting pay
- Comprehensive paid training
- Global career advancement opportunities
- Company vehicle (where applicable)
- Referral bonuses
- Robust benefits package including:
- Medical, Dental, and Vision insurance
- Health Savings Account (HSA)
- Life Insurance
- 401(k) savings plan with company match
- Short-Term and Long-Term Disability
- Employee Assistance Program
- Wellness Program
- And much more!
* HIRING HOURLY RANGE: $13.00 - $27.40 per hour (Actual rate will be based on the candidate’s education, experience, knowledge, skills, abilities, internal equity, location, and alignment with market data.)
This position includes a full competitive benefits package. For more details, please visit the Johnson Controls Careers site.
Ready to make a difference ?
Apply today and help us build a safer, smarter future.
Location: Asheville, US
Contact Information
ContactHuman Resources
Mr. Johnson
Phone: (508) 888-6889 (M-F, 9-5 EST).
Email: esupport1@aboutjobs.com
Location: based in Sagamore Beach, Massachusetts, USA (Cape Cod area, ZIP 02562). One listed address is 180 State Rd, Unit 2U, Sagamore Beach, MA
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